GDPR brought in new legal protection for personal information from May 2018. This tells you what personal information we gather via our website, and why, and what your rights are.Cuilidh Retreat is committed to protecting your privacy; our policy is to keep  any personal information we receive from this site completely confidential and it will not be shared with any other parties.


Use of information collected through cookies on this website

This website uses cookies. Cookies collect certain information about your visit, such as the type of browser you use, the date and time you access the site, pages you access while at the site and the internet address of the web site from which you linked directly to our site.  This information is used to improve and administer the performance of the website. Your web browser should allow you to delete any you choose, it should also allow you to prevent or limit their use.


Jane Livingston of Cuilidh Retreat

contact details: telephone 01671 830281  email

Please direct any enquiries relating to GDPR to for the attention of Jane Livingston

The Purpose of processing Client Data

In order to give professional complementary treatments, we will need to gather and retain potentially sensitive information about your health. We will only use this information for informing our treatments and associated recommendations concerning aspects of health and wellbeing which we will offer to you. We take basic contact details and information via our website to allow us to contact you and handle bookings. Please be aware that if you send us any sensitive medical health information, we will only hold this if we proceed to treatment, at which time we will require explicit consent from you to hold this data.  If we do not proceed with treatment we will erase this information.


Lawful Basis for holding and using Client Information

The lawful basis under which we hold and use your information is our legitimate interests i.e. our requirement to retain the information in order to provide you with the best possible treatment options and advice.


What information we hold and what we do with it

In order to give professional complementary therapy treatments, we will need to ask for and keep information about your health. We will only use this for informing our treatments and any advice we give as a result of your treatment. The information to be held is:

  • Your contact details

  • Medical history and other health-related information (which we will take from you at first consultation)

  • Treatment details and related notes (which we will take after each consultation)


We will NOT share your information with anyone else (other than as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long We Retain Your Information for

The criteria used for determining the retention period is as follows:

  • ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)

  • Law regarding children’s records to be kept until the child is 25 or if 17 when treated, then 26

Your data will not be transferred outside the EU without your consent.


Protecting Your Personal Data

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

We will contact you using the contact preferences you give us in relation to:

  • Appointment times

  • Reflexology information or information related to your health

  • Special offers and promotions (you may unsubscribe from this at any time)

Your Rights

GDPR gives you the following rights:

  • The right to be informed:
    To know how your information will be held and used (this notice).

  • The right of access:
    To see your therapist’s records of your personal information, so you know what is held about you and can verify it.

  • The right to rectification:
    To tell your therapist to make changes to your personal information if it is incorrect or incomplete.

  • The right to erasure (also called “the right to be forgotten”):
    For you to request your therapist to erase any information they hold about you.

  • The right to restrict processing of personal data:.
    You have the right to request limits on how your therapist uses your personal information.

  • The right to data portability: Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems. 

  • The right to object:.
    To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.

  • Rights in relation to automated decision-making and profiling.

  • The right to lodge a complaint with the Information Commissioner’s Office:
    To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.


Full details of your rights can be found at

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner’s Office; their contact details are at:

Cuilidh Retreat rights

Please note:

  • If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you

  • Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.

  • Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.